Delivery Policy

Last Updated: April 2026

1. Our Delivery Promise

Blueprint delivers professional custom websites within: 

Package Delivery Timeline
Starter Blueprint 3 working days
Growth Blueprint 5 working days

2. What “Working Days” Means

Working days are Monday through Friday, excluding public holidays in Malaysia.

Weekends (Saturday and Sunday) are not counted as working days.

3. When the Clock Starts

The delivery clock begins only when all of the following are complete: 

Requirement Description
✅ Order confirmed You have completed ordering process and payment
✅ Content received You have submitted company information for website content

4. When the Clock Pauses

The delivery clock pauses during the following periods: 

Pause Event Description
⏸ Waiting for content Time spent waiting for you to send company information
⏸ Waiting for concept approval Time spent waiting for you to approve the concept design
⏸ Waiting for amendment feedback Time spent waiting for you to provide amendment requests

These pauses are not counted toward your delivery timeline. You will never be penalized for taking time to review your project.

5. What “3 Working Days” Looks Like

Example: (assumed no amendments requested)

Day Activity Clock Status
Monday You place order and provide all content (before 11:59pm) ✅ Clock starts
Tuesday We draw website conceptualized design Working Day 1
Wednesday You received concept design (before 09:00am) ⏸ Clock paused
Thursday You approved the concept design (before 09:00am)
We develop your website		 ✅ Clock resume
Working Day 2
Friday We live your website (before 05:00pm)
You received website completion notice 		 Working Day 3
✅ Clock closed

Total calendar days: 5 days
Total working days of our time: 3 days

6. What If You Need More Time?

If you need additional time to provide content or review concepts, simply let us know through the support portal. Your delivery clock will remain paused until you are ready.

There is no rush. We work at your pace.

7. Late Delivery

Scenario 1: Client Special Request

If you submit a confirmation that includes a special request (any request beyond your original selected blueprint options):

  • We will confirm receipt of your request

  • Upon our confirmation, you will be notified of the additional time required to fulfill the request

  • The delivery clock will be extended accordingly

  • No refund will be issued for delays caused by client special requests

Scenario 2: Our Technical Issue (No Client Request)

If a delay is caused solely by our team due to server or technical issues, and:

  • You have submitted no special requests

  • All content and approvals were provided on time

  • The delay is not caused by any external factor

Then:

  • You may be eligible for a partial refund as outlined in our Refund Policy

  • The refund amount is 30% of the package price paid

Scenario 3: Force Majeure

Delays caused by events beyond our reasonable control (internet outages, natural disasters, third-party service failures, etc.) do not qualify for refunds.

8. Late Delivery Summary 

Scenario Refund? Additional Time
Client special request ❌ No ✅ Yes (notified upon confirmation)
Our technical issue (no client request) ✅ Yes (30%) ✅ Yes (notified upon confirmation)
Force majeure ❌ No ✅ Yes (notified upon confirmation)

9. Contact Us

For questions about delivery, please open a ticket through our support portal at support@blueprint.com.my.