Refund Policy
Last Updated: April 2026
1. Introduction
Blueprint is committed to delivering your website on time and to your satisfaction. This Refund Policy outlines the very limited circumstances under which a refund may be available.
2. General Policy: No Refunds
As a general rule, all sales are final. Refunds are not provided for:
Change of mind
Dissatisfaction with design after amendment rounds have been used (you may purcahse add-on service for additional amendment rounds)
Choosing the wrong package or options
Any reason not explicitly stated below
3. The Only Refund Scenario: Missed Deadline (Our Fault)
A refund is available only in the following specific scenario:
| Condition | Requirement |
|---|---|
| We miss the promised delivery deadline | Your site is not delivered within the agreed working days |
| The delay is caused by our side | The delay is not caused by any client-related issue |
| No valid reason for delay | The delay is not caused by technical complications or client requests |
What DOES NOT Count as “Our Fault”
The following are not considered our fault, and no refund will be issued:
| Exclusion | Reason |
|---|---|
| Client waiting time | Time spent waiting for content, approvals, or amendment feedback |
| Client special requests | Any additional requests beyond the original scope |
| Technical complications | Unforeseen technical issues (server problems, plugin conflicts, software bugs, etc.) |
| Public holidays or weekends | Delivery days are calculated as working days only |
| Force majeure | Events beyond our control (internet outages, natural disasters, etc.) |
4. Refund Amount: 30%
If a refund is approved under Section 3 above, the refund amount is:
| Package | Refund Amount |
|---|---|
| Starter Blueprint | 30% of the price paid (RM1,139.70 at standard pricing / RM776.40 at early adopter) |
| Growth Blueprint | 30% of the price paid (RM2,186.40 at standard pricing / RM1,559.70 at early adopter) |
Refunds are not available for any other amount or scenario.
5. How Refunds Are Processed
If you believe a refund is warranted:
Open a ticket in our support portal
Provide your order number and evidence of the missed deadline
Our team will investigate within 3 business days
If approved, the refund will be processed within 7 business days to the original payment method.
6. What You Still Receive
Even if a refund is issued under this policy:
You retain the completed website work delivered up to that point
You are not required to return or delete any delivered work
7. No Chargebacks
By placing an order with Blueprint, you agree not to initiate a chargeback through your bank or payment provider without first contacting us through our support portal.
Chargebacks initiated without prior communication may result in:
Suspension of your project
Legal action to recover fees
Reporting to credit reporting agencies
8. Summary Table
| Scenario | Refund? | Refund Amount |
|---|---|---|
| Missed deadline (our fault, no valid reason) |  Yes | 30% |
| Missed deadline caused by client waiting time |  No | 0% |
| Missed deadline caused by client special request | No | 0% |
| Missed deadline caused by technical complications | No | 0% |
| Change of mind | No | 0% |
| Dissatisfied with design after amendments | No | 0% |
| Cancellation for any reason | No | 0% |
9. Contact Us
For any questions about this policy, please open a ticket through our support portal at support@blueprint.com.my.
Refund requests will only be accepted through the support portal.
Acknowledgment
By placing an order with Blueprint, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.